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Old agenda stuck

  • November 20, 2024
  • 4 comments
  • 57 views
T

Hello,

We have an active slido event that we reuse (we have the QR code printed so delegates can scan it). There is an old agenda stuck when we view the event in participant mode. 

Is there a way to remove this? 

Thanks

    4 replies

    Ondrej from Slido
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    Hello ​@THPUK 

    would it be possible for you to reach our support@slido.com team with the Slido code where you experience that agenda being stuck? They should be able to assist. 

    - Ondrej
    Ondrej from Slido
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    Hello ​@THPUK 

    I was actually testing it on my end and I assume here is how you could resolve it on your end. 

    Firstly please switch back to the old host mode: 

    Then go to your old event to Settings/Features and switch off the agenda. After that you can get back to the new interface and it should be working for your Slido.

    - Ondrej
    K
    • Konnie1010
    • Participant
    • June 12, 2025

    but now we can no longer go back to old slido interface, how can we switch off the agenda?

     

    Mika from Slido
    Mika from Slido
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    Hello ​@Konnie1010, 

    Mikaella here from Slido -  happy to help! 

    I would like to investigate this more with you, can you kindly share your #slido session code to support@slido.com and I can take a look at the slido session with you? 

    Looking forward to your email.

    My best, 

    Mika

    Mikaella from Slido Customer Care 😊
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