Hi, I am trying to create slido and it writes “save failed”. Do you have any idea why? Is it possible that I exhausted the permitted capacity?
Details: I have the free basic plan, I have 10 slidos in my account and this is slido number 11 where I added second poll, the second poll is multiple-choice, the poll with the question was saved but when I modify Option 1 to something else, I am not able to save it. When I leave and come back, the choices are Option 1, Option 2 again.
Hi
I'm sorry to hear you're experiencing this issue! It sounds like you're doing everything correctly. Could you please try clearing your browser's cache and cookies or use an incognito/private window to see if that helps?
If the problem persists, it would be helpful for us to take a closer look at your Slido account from our side. Could you please reach out to support@slido.com with a screenshot of the "save failed" message and the slido code where this is happening? We'll be happy to troubleshoot further.
Thanks for your cooperation!
This did not work. I received an answer per e-mail, that answer helped. Multiple-choice polls do not accept in options some special characters which I used in my equations. Without these characters it works.
Glad our support team was able to get you sorted out!
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