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Why aren't the custom image for polls working on my paid plan?

  • November 15, 2025
  • 1 reply
  • 18 views

After I paid for a one time plan I found that the custom image for polls doesn't work.

I use slido directly on the website.

I’ve been trying to contact customer service for 5 days now and they did nothing. 

 

Best answer by Mika from Slido

Hello ​@amany nazeir

Mikaella here from Slido -  happy to help!

So sorry to hear about your experience, could you kindly reach out to us at support@slido.com with your #slido session code or #eventcode so we can investigate this more with you? 

Looking out for your email and working together with you.

My best, 
Mikaella from slido 

1 reply

Mika from Slido
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  • Customer Care
  • Answer
  • November 17, 2025

Hello ​@amany nazeir

Mikaella here from Slido -  happy to help!

So sorry to hear about your experience, could you kindly reach out to us at support@slido.com with your #slido session code or #eventcode so we can investigate this more with you? 

Looking out for your email and working together with you.

My best, 
Mikaella from slido