I’ve been using Slido to teach undergraduate courses for the past two years. Within the past two months, I have encountered errors almost every class where, while using Slido in my PowerPoint slides, a message pops up telling me that I need to sign in to Slido. I’m not sure how to stop this from happening. When this happens, I end up having to close the presentation, log in to Slido in a browser and reopen the presentation for it to work again. Undergraduate students do not always have the best attention span, so this can be very disruptive. Leaving that browser open and running in the background did not solve the problem, so I’m not sure what else to do. Suggestions anyone?
Solved
Why do I have to keep re-logging in to Slido in PowerPoint?
Best answer by Mika from Slido
Hello
Mikaella here from Slido - happy to help!
I completely understand and having the login issue constantly in your classrooms can be overwhelming - especially with time constraints.
Could you make sure you’ve updated to the latest version of Slido for PowerPoint? And could I kindly ask if anything change in your set up?
Are you using the university or schools internet connection? If you can, could you try using a personal or mobile device (hotspot) to see if the login glitch happens when using a different internet connection?
If it still happens, could you kindly follow these steps for sharing your PowerPoint logs with our support team (steps for macOS // steps for Windows)? They’ll be glad to investigate further with you.
Let me know if you have anymore questions!
My best,
Mikaella from slido
Hello
Mikaella here from Slido - happy to help!
I completely understand and having the login issue constantly in your classrooms can be overwhelming - especially with time constraints.
Could you make sure you’ve updated to the latest version of Slido for PowerPoint? And could I kindly ask if anything change in your set up?
Are you using the university or schools internet connection? If you can, could you try using a personal or mobile device (hotspot) to see if the login glitch happens when using a different internet connection?
If it still happens, could you kindly follow these steps for sharing your PowerPoint logs with our support team (steps for macOS // steps for Windows)? They’ll be glad to investigate further with you.
Let me know if you have anymore questions!
My best,
Mikaella from slido
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