Whether you’re brand new to Slido, have product questions, run into an issue, or simply want to learn more about the tool, we’re here to help 💪
We pride ourselves on effective, friendly, and fast support. This article outlines all of the different options we provide.
In this guide:
Self-service support
Our support resources are right at your fingertips when using Slido. Simply log in and click the help widget in the bottom left corner of your host mode. There you’ll find helpful resources including the ones listed below.
Slido Meeting Point: Everything starts here at our ultimate resource hub. Search for step-by-step guides, previously asked community questions, product announcements, help articles, videos, and much more. Searching from Meeting Point pulls resources from both our Help Center and Community.
Slido Help Center: This is our knowledge base full of help articles, tutorials, and guides. You’ll find instructions for everything from setting up your first slido, to renewing your annual subscription and beyond.
Slido Community: Search through our vast collection of previously asked questions, product updates, announcements, and more. Ask any question you have here and get quick answers from internal Slido experts and experienced peers.
Slido AI Support Assistant
Our AI-powered assistant uses Slido’s full library of support documentation and resources to provide instant answers to your questions. To access the Slido AI Support Assistant from your account, simply click the question mark icon in the lower left corner of your page. Then select Need help.
Then click Ask a question to begin your conversation and get answers in seconds!
Not logged in? You can still access our AI assistant in the bottom right corner of any slido.com page.
Looking for Slido video tutorials? Check out our video library in Slido Academy.
Personalized support
Sometimes you may need support that’s specific to your account… or maybe you can’t find the answer you’re looking for… or maybe you need to report an issue. That’s where our Support contact form comes in.
Use this to send a personal message to our expert Customer Care team. Simply provide as much information as possible in the form, then we will investigate and email you back as soon as possible.
Brand new to Slido?
First of all, welcome! Here are a few simple resources to get you started:
- What is Slido? Help center article (including video intro)
- Getting started with Slido Webinar recording
- Use Case examples for inspiration
Learn more