I’d like to request that Slido remove the restriction that prevents customers from downloading reports directly when an event is considered “large.”
For smaller events, we can download our reports ourselves without an issue. However, once an event reaches Slido’s large-event threshold, that self-service capability is no longer available and we have to open a support case to obtain the reports.
For a large global organization, large events are not an exception. They are a normal part of how we use Slido.
This creates a frustrating situation where the events with the greatest visibility and largest audiences are the ones where we have less access to self-service reporting.
It also creates a real business impact. Leadership often wants event analytics shortly after an event concludes. With a smaller event, I can provide those results immediately. With a larger event, I have to explain that I cannot download the reports myself and that we are waiting for Slido Support to retrieve them for us. In our experience, that can mean waiting a day or two.
The current experience is essentially:
Smaller event → Download reports → Done
Large event → Cannot download reports → Open support case → Wait → Answer questions back and forth due to confusion from support → Support generates reports → Receive reports → Provide results to leadership
For enterprise customers running large-scale events regularly, that should not be the workflow.
If generating reports for large events requires additional processing, I completely understand that. But that processing should happen within the product, rather than requiring intervention from the support team.
For example:
Generate Report → Processing → Report Ready → Download
This would benefit everyone. Customers would receive their data faster, Slido Support would receive fewer tickets for report retrieval, and enterprise customers would have a consistent reporting experience regardless of event size.
Event size should affect how long a report takes to generate, not whether the customer can generate it themselves.
Please consider making report generation fully self-service for large events. For enterprise customers, this would be a meaningful improvement to the Slido experience.