We’re making an important update to how you contact Slido support. This change will improve response times and provide added consistency to overall support coverage.
What’s changing?
Starting in early May 2026, our Contact us page will become the primary way to reach Slido support for any troubleshooting or account-related questions. This ensures your request is routed to the right team as quickly as possible.
Emails sent to support@slido.com will no longer be used for handling support requests and will receive an automated response directing you to the Contact form.
Why are we making this change?
With Slido being part of Cisco, we’re now expanding how we deliver support by leveraging Cisco’s Technical Assistance Center (TAC).
Cisco TAC will begin handling Slido product support tickets (such as how-to questions and troubleshooting), allowing us to tap into Cisco’s well-established global support organization.
Submitting requests through the Contact form ensures your inquiry is properly routed to the right team and can be handled more efficiently.
What are the benefits?
This change brings several improvements to your support experience:
- 24/7 support coverage
Cisco TAC operates around the clock (24/7, 365 days a year), expanding our support availability from our current 16/5 offering.
- More frequent updates
You’ll receive email notifications whenever your case status changes, not just when an agent replies.
- Additional support channels
Cisco TAC expands Slido’s support options, introducing phone and chat support in addition to email.
When are things changing?
Starting in early May 2026, we will no longer reply to your support enquiry if you contact support@slido.com. Any emails sent to us will receive an automated response directing you to our Contact form. This form is already in use and set up to route all messages to the appropriate team.
Other ways to get help
The Slido Contact form is an easy way to ask any question about Slido and have your message quickly sent to the appropriate team. However we do have other support options:
- Slido AI Support Assistant
Get instant answers from our AI-powered assistant, available 24/7 directly in Slido. And if needed, it’s easy to escalate your question to the right team.
- Help Center & Community
Browse how-to guides, explore previously answered questions, or ask your own and get help from our experts.
We’re excited to bring you a more robust support experience. If you have any questions, feel free to ask them in the comments below.