Question

Trouble Advancing Past the Slido Slide

  • 11 October 2023
  • 3 replies
  • 55 views

Hello, Slido is working great except for one issue. I get to a Slido Slide and wait for it to be populated and that works great, but when I try to advance past the slide it doesn’t do anything. Then when I click a second time, it moves, but goes two slides forward. This is happening on both of my windows laptops. I’m running Windows 10, PowerPoint 2019. Any help would be appreciated..


3 replies

Userlevel 3
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Hey @RickyG ,

Could you please send an email to support@slido.com to help troubleshoot this issue?

Please include the log files in your email or add them as an attachment in the chat.

How to get logs

  1. Click Start, type Slido and launch it
  2. Right-click the “S” icon in the system tray (bottom-right corner)
  3. Select Get logs
  4. Attach the generated .zip file to the email

🎥 Watch a how-to video

 

Best,

Hello - I am having the same issue that @RickyG posted about above and wanted to see if you were able to resolve this. Any help would be appreciated!

 

Thanks

Userlevel 3
Badge

Hey @smithz ,

I’m not aware of what the outcome was from our Support, if you would follow the same steps above and share the Log file to support@slido.com we can assist with troubleshooting the issue from there.

Let us know if you have any other questions.

Best,

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