Community Q&A

After I paid for a one time plan I found that the custom image for polls doesn't work.I use slido directly on the website.I’ve been trying to contact customer service for 5 days now and they did nothing.  

Howdy, I have just paid for the one time plan for 7 days as I have a one-day event to use it on the 27th of Nov. I don’t need it to start until the 24th of November (to test it out for the 27th) but I’ve paid for it today. Can I please pause the upgrade until the 24th? Thanks 

Kindly share our invoice to the registered address. I am unable to find it on Slido.

I have been requested to make a Slido for a funeral. I have been asked to create a “share your favorite memory” Slido with a QR code. So people can scan as they come in a post their answers so it can be seen on screen. Interactive questions and answers. Please help!I need step by step. Will Slido create the QR code?

Hi, just wondering if the function to change the font and size of the Slido question slide is now available? or you still working on it? thx

Hi, how can I leave a poll open for a week? I’d like people to continue responding although I'm no longer in presentation mode.

As a participant in a Slido session, I want to have the option to enter my name for a quiz, but still be able to continue without it if I want – so that I can join either with my chosen name or automatically as “Anonymous.”

Hello, I’m Irina from Bulgaria. I use the basic/free slido plan and I need to clarify some points:Can I create a slido in advance? Is the 7-day limit counted from the slido’s start date or from the creation date? When is the QR code valid and linked to the live event? 

Under the multiple choice poll question, can participants type in their response if I include an option for “others”?

When trying to connect Slido to PowerPoint, I get a connection error. I've already reinstalled the app and restarted PowerPoint, but the problem persists.Please tell me how to fix this.Thanks in advance!

Slido is randomly changing dates on both current and past Slidos. It makes them last for a week when they are created for a day. It changes the day after they have been set. Even when I go back in and change them and they are all correct on the dashboard, a while later some are changed again!?!Slidos that should be past are marked active and those that are active get the wrong dates.Anyone know what is happening and how to stop it from happening again?This particular group of Slidos are all being used through the PowerPoint integration which seems to be working perfectly.

Hi there, Slido is great but we’re missing one feature - live chat. We would like to use it alongside polling and Q&A. 

How can I use multiple slidos in one presentation? I have used one poll in one presentation, but I would like to use multiple polls within one presentation. When I set up a second poll, the system asks me whether I would like to switch to another poll. When I accept, then my first poll is discarded. Can someone help me with my challenge, please?  Thank you.  

I run startup accelerator and would like to create a live poll where all participants can vote with amounts of points. Like 1st place gets 10 pts, 2nd - 9 pts, 3td 8... etc. Any suggestions? Thank you in advance

Dear Slido Team,I would like to cancel my subscription and request a refund in accordance with your 30-day money-back guarantee.I couldn’t find any cancellation option in my account settings.Please let me know if you need any further information from my side.Thank you in advance!Best regards!

I’ve been using Slido to teach undergraduate courses for the past two years. Within the past two months, I have encountered errors almost every class where, while using Slido in my PowerPoint slides, a message pops up telling me that I need to sign in to Slido. I’m not sure how to stop this from happening. When this happens, I end up having to close the presentation, log in to Slido in a browser and reopen the presentation for it to work again. Undergraduate students do not always have the best attention span, so this can be very disruptive. Leaving that browser open and running in the background did not solve the problem, so I’m not sure what else to do. Suggestions anyone? 

Hello Slido Team, during the quiz I want to ask multiple choice questions based on an audio track. Can I insert audio (mp3) in the question?

Hello,is there an option to have whole sentences displayed while using Word cloud? It partially works until someone uses same word as someone else, after that it starts dividing sentences in word and became quite useless for our case. Thanks in advance for advice

Hello,I created a Slido survey, and the members asked me to share the answers so they could adapt theirs.I tried to do this using the 'Share Analytics' button, which produces a link. However, when the link is opened, the message 'Sorry, this page does not exist' appears.Thank you for your help.Stephane Manou

What accessibility features are available or coming available for Slido (ex: closed captioning, integrating to AAC devices, limited language options, dictation or more flexibilty in having multiple modes of response simultaneously)?

Hi allHow do I create e-mail-specific seats? With specific logon credentials for each seat?Anyone?Br,HHH

Pourquoi mon compte est double : a paid account and Basic ?A quoi cela me sert-il ?Why do I have two accounts: a paid account and a Basic account?What is the purpose of this?

HiHow do you display explanations or details of the correct answer after a true/false question ?Thanks

Hi!So I know that participants can send in questions anonymously...but how do I stop everyone from seeing questions that have been asked? I’d like them to only see their own submitted questions.Thanks!

I can create a multiple-answer Word Cloud poll, but within a Survey, the multiple-choice option seems to disappear. Is there a way to allow multiple Word Cloud answers within a Survey?