We have been informed that individual events would exceed 1,000 participants (we have the PRO subscription). However, we know from our registrations for these events and from simultaneous video stream embedding analytics that the numbers are much lower. Like 4 to 5x times lower. We would now like to understand where these massive discrepancies come from.
First, we would like to confirm how you count “participants.” Our understanding is that it refers to views of the embeded slido in different browsers or on different devices? This means that opening another tab in the same browser, reloading the website, or closing and re-opening it in the _same_ browser does not result in it being counted as a “new participant.” In contrast, opening the website on a new device, using a different browser on the same device, or changing the cell tower on a smartphone or maybe even changing Wifi-Networks(?) would all result in a new participant being counted. Can you confirm this, or is there something incorrect or incomplete about it?
If this is the case, as described above. What potential sources of error are you aware of? Are there any errors that we may have caused when embedding in our website? Does it affect the number of participants that we repeatedly duplicate these different events in slido because we don't want to recreate the styling (colors and settings) from scratch every time and also because surveys often share similar formats or questions.
Also, in the Forums
Thank you for your help.
