Slido doesn't recognize my upgrade

  • 27 March 2022
  • 3 replies

Hi all, 


Looking for some help as a new Slido user. 

I have upgraded my plan & have been charged for the year. Yet each time I try to use the ”paid” features. I am being asked to pay again …. 


Any suggestions?




Best answer by Meggie from Slido 28 March 2022, 23:24

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3 replies

Userlevel 5

Hi @AdamL,

I’m sorry to hear that!

If you created your event before upgrading your account, then the event stayed on the free Basic plan. This is because upgrades only apply to events created after the purchase.

Could you try duplicating the event? This will create a copy of the event and apply the paid license.

Let me know if this helped :) 

I have had this problem as well - I have upgraded to the Engage level, but I keep being asked to upgrade when I try to insert more than three polls in a presentation. I tried duplicating the presentation, removing all Slidos and starting again, but it still asks me to upgrade.


What else can I try please?




Hey @Commcon,

Is it possible that you upgraded different event with the one-time Engage plan?

Or that this event was created before you upgraded to Engage annual?

Either way, please send us an email to or open a chat with us on and we will make it right for you :) 

Hope this helps!