Hi @AdamL,

I’m sorry to hear that!

If you created your event before upgrading your account, then the event stayed on the free Basic plan. This is because upgrades only apply to events created after the purchase.

Could you try duplicating the event? This will create a copy of the event and apply the paid license.

Let me know if this helped :) 

I have had this problem as well - I have upgraded to the Engage level, but I keep being asked to upgrade when I try to insert more than three polls in a presentation. I tried duplicating the presentation, removing all Slidos and starting again, but it still asks me to upgrade.

What else can I try please?

CommCon

Hey @Commcon,

Is it possible that you upgraded different event with the one-time Engage plan?

Or that this event was created before you upgraded to Engage annual?

Either way, please send us an email to support@slido.com or open a chat with us on slido.com and we will make it right for you :) 

Hope this helps!

I have the same issue with non-working upgrades. I’ve deleted and re-created interactions, deleted cookies, re-installed add-ins, duplicated. It all doesn’t work and is a big waste of time. You guys need to troubleshoot the upgrade activation process...

Hi @Jonky 

That really stinks to hear and I’m sorry for your experience. Please contact our support team via the chat option or by emailing support@slido.com and they’ll be more than happy to get this worked out for you.