Slido in PowerPoint and Antivirus Firewall Issue

Hello @isemran,

can you please record logs for us? Here is a guide showing how to get these logs for our support team. 

Once you have them please send it via e-mail to support@slido.com together with the screenshot of your sidebar. They will be able to provide you with next steps. 

Dear Ondrej,

Thanks for your response.

The video guide is not clear. When I click on Slido, it opens PowerPoint.

Regards,

Ibrahim Emran

Contacted Norton and got it resolved.

Here are the steps:

• Open Norton
• Open “Device Security”
• Click “Setting”
• Click “Antivirus”
• Click “Firewall”
• “Select “Program Control”
• Search for “Slido”
• Select “Allow” for all (“CefSharp>BrowserSubprocess” and “Slido for Windows”)

Hey @isemran ,

Thanks for sharing the steps to resolve the issue!

Glad everything is working now :)

Best,