Skip to main content

Hello everyone,

When using slido in Powerpoint (under Win 10) I get an error message as shown in the picture when inserting slides.

At the bottom it says in red letters: "Oops! Something went wrong."

All I can do is click "Okay". If I then want to insert the slide again, the error message comes up again.

The only thing that helps is that I close Powerpoint, reload the presentation and then recreate the slide. But that's pretty annoying! I can't always close the entire presentation and restart it to insert new slides.

What could be the reason?

Thank you for your help!

Best regards, buze

Hey @buze ,

Could you please reach out to support@slido.com and share the Log file from your desktop with us?

We can better troubleshoot via email.

How to get logs

  1. Click Start, type Slido and launch it
  2. Right-click the “S” icon in the system tray (bottom-right corner)
  3. Select Get logs
  4. Attach the generated .zip file to the email

🎥 Watch a how-to video

Best,

I’m having the same issue as above. Do you have the solution for that user without my having to go into my logs?

Hello @RobynH 

there could be many factors behind the error. That is why the logs could help us to identify whether there is something with your network that could be improved. 

If you could please report the logs to our support@slido.com together with the information about the issue. 

Here are the steps for getting the logs:
 

How to get logs

  1. Click Start, type Slido and launch it
  2. Right-click the “S” icon in the system tray (bottom-right corner)
  3. Select Get logs
  4. Attach the generated .zip file to the email

🎥 Watch a how-to video

 

Reply


Terms & Conditions