Tried installing the update today. Now I’m getting two messages with the installer:Sorry We couldn’t install the Add-In! 0x80070643 - Fatal error during installation “The Installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 26352.

Question

Slido for Windows Setup/Update

11 days ago
March 3, 2025
1 reply
41 views

C

creo6746
New Participant

Tried installing the update today. Now I’m getting two messages with the installer:

Sorry We couldn’t install the Add-In! 0x80070643 - Fatal error during installation
“The Installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 26352.

J

Jennifer with Slido
Customer Care
24 replies
11 days ago
March 3, 2025

Hi @creo6746.

We would love to resolve this for you. Could you please reach out to our support team at: support@slido.com? They’ll be ready to troubleshoot this with you. What would help most is if you can find the log files, as demonstrated here.

Best,

- Jennifer with Slido

Slido for Windows Setup/Update

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