Community Q&A

Dear teamI have two seats on my license, one for me and one for my colleague. However, now we are preparing an event and my plan is still showing as Basic.As we also invited a co-host, I am worried something has gone wrong, can you please check?

I would like participants to automatically access a document after completing a survey. How can I do that?

We have a full one day event using a professional plan, with 5 sessions which we want to be able to use the Q&A in.All people are in one room. Would it be best to setup the Q&A by using labels for each question, or as separate 5 meeting rooms and deactivate/activate the Q&A? Are we able to setup this up to trial to make sure it is working how we want to it?

We have been informed that individual events would exceed 1,000 participants (we have the PRO subscription). However, we know from our registrations for these events and from simultaneous video stream embedding analytics that the numbers are much lower. Like 4 to 5x times lower. We would now like to understand where these massive discrepancies come from.First, we would like to confirm how you count “participants.” Our understanding is that it refers to views of the embeded slido in different browsers or on different devices? This means that opening another tab in the same browser, reloading the website, or closing and re-opening it in the _same_ browser does not result in it being counted as a “new participant.” In contrast, opening the website on a new device, using a different browser on the same device, or changing the cell tower on a smartphone or maybe even changing Wifi-Networks(?) would all result in a new participant being counted. Can you confirm this, or is there something in

Hey everyone,I tried to create a survey, but struggled to add more than one question. Isn’t a survey supposed to be multiple questions or polls presented together? Have I missed something? How do I add more questions to a Slido survey? Sorry if it’s obvious 🤷

Hey, I created a slido with different questions and the first poll is shown as active, but only the first questions appears for the participants. How can I activate the whole slido so the participants can answer all questions one by one? I would like to distribute the link via email. Thank you 

After I paid for a one time plan I found that the custom image for polls doesn't work.I use slido directly on the website.I’ve been trying to contact customer service for 5 days now and they did nothing.  

Howdy, I have just paid for the one time plan for 7 days as I have a one-day event to use it on the 27th of Nov. I don’t need it to start until the 24th of November (to test it out for the 27th) but I’ve paid for it today. Can I please pause the upgrade until the 24th? Thanks 

Kindly share our invoice to the registered address. I am unable to find it on Slido.

I have been requested to make a Slido for a funeral. I have been asked to create a “share your favorite memory” Slido with a QR code. So people can scan as they come in a post their answers so it can be seen on screen. Interactive questions and answers. Please help!I need step by step. Will Slido create the QR code?

Hi, just wondering if the function to change the font and size of the Slido question slide is now available? or you still working on it? thx

Hi, how can I leave a poll open for a week? I’d like people to continue responding although I'm no longer in presentation mode.

As a participant in a Slido session, I want to have the option to enter my name for a quiz, but still be able to continue without it if I want – so that I can join either with my chosen name or automatically as “Anonymous.”

Hello, I’m Irina from Bulgaria. I use the basic/free slido plan and I need to clarify some points:Can I create a slido in advance? Is the 7-day limit counted from the slido’s start date or from the creation date? When is the QR code valid and linked to the live event? 

Under the multiple choice poll question, can participants type in their response if I include an option for “others”?

When trying to connect Slido to PowerPoint, I get a connection error. I've already reinstalled the app and restarted PowerPoint, but the problem persists.Please tell me how to fix this.Thanks in advance!

Slido is randomly changing dates on both current and past Slidos. It makes them last for a week when they are created for a day. It changes the day after they have been set. Even when I go back in and change them and they are all correct on the dashboard, a while later some are changed again!?!Slidos that should be past are marked active and those that are active get the wrong dates.Anyone know what is happening and how to stop it from happening again?This particular group of Slidos are all being used through the PowerPoint integration which seems to be working perfectly.

Hi there, Slido is great but we’re missing one feature - live chat. We would like to use it alongside polling and Q&A. 

How can I use multiple slidos in one presentation? I have used one poll in one presentation, but I would like to use multiple polls within one presentation. When I set up a second poll, the system asks me whether I would like to switch to another poll. When I accept, then my first poll is discarded. Can someone help me with my challenge, please?  Thank you.  

I run startup accelerator and would like to create a live poll where all participants can vote with amounts of points. Like 1st place gets 10 pts, 2nd - 9 pts, 3td 8... etc. Any suggestions? Thank you in advance

Dear Slido Team,I would like to cancel my subscription and request a refund in accordance with your 30-day money-back guarantee.I couldn’t find any cancellation option in my account settings.Please let me know if you need any further information from my side.Thank you in advance!Best regards!

I’ve been using Slido to teach undergraduate courses for the past two years. Within the past two months, I have encountered errors almost every class where, while using Slido in my PowerPoint slides, a message pops up telling me that I need to sign in to Slido. I’m not sure how to stop this from happening. When this happens, I end up having to close the presentation, log in to Slido in a browser and reopen the presentation for it to work again. Undergraduate students do not always have the best attention span, so this can be very disruptive. Leaving that browser open and running in the background did not solve the problem, so I’m not sure what else to do. Suggestions anyone? 

Hello Slido Team, during the quiz I want to ask multiple choice questions based on an audio track. Can I insert audio (mp3) in the question?

Hello,is there an option to have whole sentences displayed while using Word cloud? It partially works until someone uses same word as someone else, after that it starts dividing sentences in word and became quite useless for our case. Thanks in advance for advice

Hello,I created a Slido survey, and the members asked me to share the answers so they could adapt theirs.I tried to do this using the 'Share Analytics' button, which produces a link. However, when the link is opened, the message 'Sorry, this page does not exist' appears.Thank you for your help.Stephane Manou