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Hitting this error and no file downloads? 

Dear Slido Team,I would like to cancel my ENGAGE subscription (valid until March 19, 2026) and request a full refund in accordance with your 30-day money-back guarantee.I already sent an email earlier today and just wanted to confirm whether this is the correct way to cancel the subscription. I couldn’t find any cancellation option in my account settings. Please let me know if you need any further information from my side.Thank you in advance! Best regards!  

Require an experienced Slido consultant for enterprise training and advanced setup. Our organization is implementing Slido across multiple departments and need someone who can provide comprehensive training on integrations (PowerPoint, Teams, Webex), custom branding, and advanced features. Looking for 1-2 weeks of consulting to get our teams up to speed with best practices for interactive presentations and event management

Hi,  I have created a session for Practical Strategies, we have another user that has created their own session on their own account (titled practical strategies presentation) which I have access for, can I get this to show under the Practical Strategies QR code?

Hi there; I have tried multiple times to add our company logo to our Slido presentation and for some reason it keeps giving me an error. I am using the proper format i.e. jpg, png and staying above 300 pixels. Any suggestions/ 

If I am hosting a meeting in Zoom, am I able to vote in the poll I am presenting?

How to store the results in the PowerPoint once the poll is closed?

Tried installing the update today. Now I’m getting two messages with the installer:Sorry We couldn’t install the Add-In! 0x80070643 - Fatal error during installation “The Installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 26352. 

I have created slides under a different plan/organization. the plan expired and now I have bought again the engaged plan, however, the slidos disappeared. How can I regain those slidos?Thanks for your support. best, Martin 

How can I change the font of the question?

Good evening I created a quiz in SLIDO. When trying to join by scanning the QR code or submitting the code, we get this error (for multiple people en multiple devices - phone & laptop). “TypeError: Cannot read properties of undefined (reading 'length')”  How can we solve this? We need to use it tomorrow morning. Thanks! Kind regards,Kaat

For an event, we need to organize two Slidos to be launched in two separate rooms. I won’t be available that day, so we’ll only have one Slido account accessible. Is it possible to run two Slidos simultaneously on a single account? If so, how should we proceed?

Any help or guidance would be appreciated. Thank you!

Hi,I would like to use a Slido poll and Q&A session again - reopening the polls that have already been answered.Can I do this?It seems that I can change the start and end date to my new dates, but I don’t want anything to go wrong in my live session with 50 participants so I just want to confirm this is ok?ie. I set the date for my first Slido from 1 Sept - 3 Sept. I now want to run the same session for those who were unable to attend the first. I have updated the dates in the Slido to 8 Sept - 10 Sept. It has worked, but will something go wrong during the live session on the 10th!!!???I am on an Engage price plan. Happy to pay for the extra session, but would like to reopen the last one I used as I explained above.

I wanted to check whether it's possible to add external users or guest email addresses to help manage and collaborate on Slido sessions.At the moment, I'm able to add my colleagues as co-hosts without any issues. However, when I try to add external email addresses, they appear as "guests," and upon receiving the invite, they're prompted to sign in via Webex—without being granted access to manage the session.Is there a specific license or setting required to allow external guests to co-host or manage Slidos? Any clarification on what’s supported under our current setup would be greatly appreciated.

I was just wondering if there is a way to format text inside the slido questions.  For example, if I’d like something to appear as bolded and underlined, is there a way to do this?Thanks in advance!

I created two slidos for one event and paid for one time only professionalWe have up to 700 users for one slido. according to Slido I can only activate 1 slido for one time only professional option. Then If I want to active both of my slidos, do I need to pay twice? The slido need to be activated in same day. 

HelloWe usually use the professional one-time plan. We purchased it for a scheduled event in two days but now, we don’t use it. What do we need to do to cancel the plan and get the money back?Thanks for your help!Nadja B.

Can we use a non multiple choice question? I still need the leaderboard to update but the quiz masters want non multiple choice answers.

Hi, with a free account, can I access and download data collected with a poll performed through power point at an event?thanks

Hi, I created a quiz and poll and want to know if I can share it with someone else in my department so they can use it? It’s not to collaborate but for them to use as their own.

How does slido calculate leaderboard - example - 3 persons answered 3 question properly, time presented in leaderboard is the same for all 3 persons? How 1st, 2nd, 3rd place is calculated even leaderboard presents the same scoring + time (minutes + seconds) the same for all?

Can you answer quiz questions in Slido anonymously?

How to deactivate a slido poll after an event? Our poll is still showing as active, but we need to freeze the results. This seems like it should be a no-brainer, as it should be easy enough to provide the option to select a button  to activate and deactivate a poll, question, etc.

Is back ground Music is available in Slido during conduction of quiz?