Solved

Hello, I’m Irina from Bulgaria. I use the basic/free slido plan and I need to clarify some points:Can I create a slido in advance? Is the 7-day limit counted from the slido’s start date or from the creation date? When is the QR code valid and linked to the live event? 

Under the multiple choice poll question, can participants type in their response if I include an option for “others”?

When trying to connect Slido to PowerPoint, I get a connection error. I've already reinstalled the app and restarted PowerPoint, but the problem persists.Please tell me how to fix this.Thanks in advance!

Slido is randomly changing dates on both current and past Slidos. It makes them last for a week when they are created for a day. It changes the day after they have been set. Even when I go back in and change them and they are all correct on the dashboard, a while later some are changed again!?!Slidos that should be past are marked active and those that are active get the wrong dates.Anyone know what is happening and how to stop it from happening again?This particular group of Slidos are all being used through the PowerPoint integration which seems to be working perfectly.

Hi there, Slido is great but we’re missing one feature - live chat. We would like to use it alongside polling and Q&A. 

We would like to silent install Slido for Powerpoint on macOS and without being prompted for an admin password. We use Jamf to deploy the app, I followed the instructions to silent install, used the command but as soon as the user launches the app, it prompts for admin password. Please let me know if there is a way to suppress it or bypass it. The admin prompt says that ‘Slido wants to make changes. Enter admin password.’

How can I use multiple slidos in one presentation? I have used one poll in one presentation, but I would like to use multiple polls within one presentation. When I set up a second poll, the system asks me whether I would like to switch to another poll. When I accept, then my first poll is discarded. Can someone help me with my challenge, please?  Thank you.  

I run startup accelerator and would like to create a live poll where all participants can vote with amounts of points. Like 1st place gets 10 pts, 2nd - 9 pts, 3td 8... etc. Any suggestions? Thank you in advance

Dear Slido Team,I would like to cancel my subscription and request a refund in accordance with your 30-day money-back guarantee.I couldn’t find any cancellation option in my account settings.Please let me know if you need any further information from my side.Thank you in advance!Best regards!

I’ve been using Slido to teach undergraduate courses for the past two years. Within the past two months, I have encountered errors almost every class where, while using Slido in my PowerPoint slides, a message pops up telling me that I need to sign in to Slido. I’m not sure how to stop this from happening. When this happens, I end up having to close the presentation, log in to Slido in a browser and reopen the presentation for it to work again. Undergraduate students do not always have the best attention span, so this can be very disruptive. Leaving that browser open and running in the background did not solve the problem, so I’m not sure what else to do. Suggestions anyone? 

I have a Slido question in my presentation. The slide background is white when in presentation mode although I have formatted the slide. How can I use my own formatting?

Hello Slido Team, during the quiz I want to ask multiple choice questions based on an audio track. Can I insert audio (mp3) in the question?

Slido is picking up an old poll instead of a new poll for my PowerPoint presentation. How do I ensure that it gives me the option to use the new poll I have created please?

I want to be able to open a staff meeting with a survey where all the employees are able to answer all the questions of the survey at once. Then I’d want to have separate slides with the responses at the appropriate time throughout the presentation. Right now, I would need to have each question/poll separate and the questions would only become available to answer when we get to that slide or when someone is manually starting the poll.

Hello,I created a Slido survey, and the members asked me to share the answers so they could adapt theirs.I tried to do this using the 'Share Analytics' button, which produces a link. However, when the link is opened, the message 'Sorry, this page does not exist' appears.Thank you for your help.Stephane Manou

Hi allHow do I create e-mail-specific seats? With specific logon credentials for each seat?Anyone?Br,HHH

Pourquoi mon compte est double : a paid account and Basic ?A quoi cela me sert-il ?Why do I have two accounts: a paid account and a Basic account?What is the purpose of this?

HiHow do you display explanations or details of the correct answer after a true/false question ?Thanks

Hi!So I know that participants can send in questions anonymously...but how do I stop everyone from seeing questions that have been asked? I’d like them to only see their own submitted questions.Thanks!

I dont know where to go to find the quiz i made

Is it possible to have the question rearrange to  be grouped by label but still be able to see all questions in present mode.I would like to group the questions and then summarise them for a moderator but can only filter them which then stops me seeing other questions. There are a few of us labeling at a time so we need to have the see all view.At the moment regardless of the label the list appears in order of getting them so that say a label that said growth is applied to several questions but does not appear one after the other.

I'm using Slido for a NFP so on a free plan, if I want to add 'Ratings' do I need to upgrade to a paying plan?

Hello This morning, I accidentally deleted a word cloud result. Is it possible to recover it?  Thank you very much

I am running a 5 hour session, we are hosting several Slidos during the session.  I just ran two of my 7 Slidos, I completed the Slidos and deactivated them. I then wanted to turn on a timer, but it said my Slido was still active and I couldn’t activate the Time has I had reached my App limit. I can I deactivate Slido so I can run a timer and then go back to Slido to run the next question?Screen shot below. I need the session to NOT be active to I can run a shared timer.  

We’ve recently run into an issue with the Slido application following the renewal of the registered application certificate. Users are currently unable to log in via SSO and are receiving the error shown below.The SSL certificate has been successfully renewed and is active in the SAML SSO configuration, but the issue persists. Would appreciate your guidance on how to resolve this.