Solved

When using Slido for Q & A in the updated Suite platform for Webex Webinars, we have noticed if the “chat” is enabled for the webinar as soon as the participant goes to the chat, Slido disappears.  We have tried closing and re-launching the Slido, but it never comes back for the attendee.  Any ideas ??

I’m curious how the ‘last activity’ of a member is measured.  Is that based on log-in, creating a Slido, or something else?Is there a detailed log of activity? 

Does anyone else have the issue that the events within the iframe are added to the browser history so that from the user’s perspective, the back button feels broken or stuck?

I am signing in to my Slido via my computer today.  Tomorrow I will be giving a presentation from someone else’s computer. How do I access my slido account?  Do I need my password, or simply my email? 

Good morning,We are in the process of migrating our IdP platform, and as a result, I need to change Slido's SSO federation.Checking the platform, the configuration is relatively simple; however, to set up a new federation, the old one must be disabled. My concern is that by disabling it, I might lose access to the platform. How can I ensure that username and password login is functional before disabling the currently active federation?

I’m getting an error when trying to create a corporate account - I’ve not had an account using my work email before (I’m a new joiner to this company)It’s coming up saying ‘JWT expired’ or ‘Server_Error: JWT expired’I’ve tried clearing caches / cookies / using incognito, I’ve checked the system time which is syncing fine, and I’ve rebooted twice - all not working

We have 45 items in review answers for a word cloud but only 25 show on the Preset screen.  What are we doing wrong,

I have a presentation for an event with a pretty large audience of about 700 attendees.  I included a QR code in my powerpoint but now notice I will not be able to login remotely from stage.  I know there’s a way to integrate with powerpoint but I’m not handling the PP, a remote event staff will.    Is this the right product for what I’m looking for?  (it’s supposed to be audience participation part of the presentation, about 5 minutes out of my 1 hr keynote)

Dear Slido Team,I would like to cancel my ENGAGE subscription and request a full refund in accordance with your 30-day money-back guarantee.I couldn’t find any cancellation option in my account settings. I just fill the provided "Contact us" survey and now i can see this announcement - Thank you for contacting us. The Slido Commerce team will get back to you soon. But I didn't receive any e-mail or other confirmation that you received my request. Please let me know if you need any further information from my side.Thank you in advance! Best regards!Aksels 

Hello Slido Team,I reached out today through the chatbot regarding a full refund, but I haven't been able to find a resolution, so I'm following up here directly.I think Slido is a genuinely useful and well-made service. However, it doesn't include a feature that I need, so I'd like to request a full refund.(I'm currently subscribed to the Engage plan, which I understand is eligible for a full refund. )Could you please review this and process the refund?Thank you.

Dear Slido Team,I would like to cancel my ENGAGE subscription (valid until July 10, 2027) and request a full refund in accordance with your 30-day money-back guarantee.I couldn’t find any cancellation option in my account settings. Please let me know if you need any further information from my side.Thank you in advance! Best regards!

What is the maximum participant limit for voting in a poll in the free version of Slido?Does the poll format matter? For example, if it is multiple choice or open text.

If I enter an item into a word cloud by mistake, how can I delete it?

Buenas tardes consulta,se realizo el pago de los $us. 60,00, pensamos que teniamos que crear el SLIDO, pero al parecer estaba ligado a un slido que estabamos haciendo prueba y borramos, ahora no pudimos usar los beneficios de ese pago porque ese slido (libro 2 - plagas) no existe. Podemos revertir el pago a el slido que ahora estamos preparando para el evento?  Good afternoon, I have a question.We made the $60.00 payment; we thought we needed to create the Slido, but it turned out to be linked to a test Slido that we had deleted. Now we cannot use the benefits of that payment because that Slido ("Book 2 - Pests") no longer exists. Can we transfer the payment to the Slido we are currently preparing for the event?

For the Slido poll in a course that asks learners to describe leadership styles, is there a way to randomize the questions? Currently the correct answers appear in order.

Hi all, I tried to access Slido from PC with using 7 digit code. Then, a error message “Sorry, there is no such slido active right now.”  came up and I was not able to access Slido. I can access the same slido from mobile phone using QR code. Would someone advise how I can access from PC?This problem happens only this time. I input the accurate code.I input the accurate code. I have not experienced this error until now.

Hi Team, earlier in the year we purchased a subscription that allowed two users. I have used my credentials for the first of those users but am trying now to set the second user up but cannot see how to do this. Are you please able to advise how I can do this?

I can not  activate my slido presentation, any thoughts

Bonjour, Lors de l’extraction des derniers sondages lancés en visioconférence (solution Webex), nous n’avons pas pu identifier les votants ; seuls trois personnes sont identifiées par le système avec n° d’identifiant correspondant à la liste des participants extraite depuis Webex, nom et adresse courriel. Les autres portent un ID cryptés, et sont nommées Anonymous en nom et adresse courriel. Ce sondage avait pour objectifs les résolutions de vote de nos instances représentatives. Savez-vous comment procéder pour récupérer au minima les ID, que je pourrais rapprocher avec ma liste de participants extraite de Webex.  Merci pour votre aide. Louise DELAVENNE   Hello,When extracting the results of the latest polls conducted via videoconference (using Webex), we were unable to identify the voters; the system identified only three individuals—listing their IDs (matching the participant list exported from Webex), names, and email addresses.The others appear with encrypted IDs and are labeled "

My customer is trying to get some assistance with answering their Due Diligence Questionnaire.  The Slido service is new to them and is part of a Webex Suite agreement.Slido support is directing them to use the Cisco Trust packages – However these do not answer all questions clearly. As a regulated company, they need absolute clarity on how our data is handled. If you’re able to provide a contact of someone that could assist, I’d be extremely grateful.  

Hi all,I’m experiencing a problem after an update on the Slido add-in. It asked for an update while I was using PowerPoint and since then it doesn’t show up as add-in icon on Home tab.I tried reinstalling, repairing, also with Slido for Admin but it doesn’t come up and even making changes in registry editor but still nothing. Only thing that I notice is when parameters in registry editor changes, add-in transfers from inactive to active add-ins and becomes active in list of add-ins in PowerPoint. Following, check box is checked when I try to enable Slido but unfortunately there is no luck.Is there any solution that I can try to manage it or I just have to wait for new Slido update?Thank you in advance

How do I integrate Slido with Finclass and the Finclube Community (CICLE)?Como integrar meu SLIDO, à minha FINCLASS e a COMUNIDADE FINCLUBE (CICLE)?

I’ve searched online, but the instructions don’t match the controls I currently see.I want my participants to view a quiz question before the timer starts. I can change the timer length, remove a timer and start/stop the entire quiz, but I can’t figure out how to display a question and THEN start the timer for answers.Thank you!

Hi, I have created a slido to use in powerpoint in training, also downloaded the slido for powerpoint part.  When using a sharepoint versoin of my powerpoint the slido pages are there, but when I download a copy to use off line some of the pages disappear - why is this? 

We have not been able to get this feature to work with a PowerPoint presentation shared within Teams.  We have to use a QR / link to accommodate polls.