Solved

Hi,Our EA has purchased Slido and keeps on having the message “New update is ready’ , with the prompt to ‘Restart now’.   Its not stopping from the appp working in Power Point.  However I have installed it on my PC, and I have been able to replicate the problem.   Has this been reported by others? and what is the fix?

What might be the problem that I have no longer an option to export results from SLIDO, there is no Analytics tab or Export tab?

Hi team, Slido is not loading in PowerPoint currently. There is a blank space. Can you please help?  

Can a slido initiator go to participant mode using a mobile phone? I notice there is an option to do this via the desktop vesion of Slido, but I cannot find this option on my mobile phone.

New to Slido, but just subscribed and on the first paid tier. I’ve installed the PowerPoint Add-In, but have immediately discovered a major issue that is likely to render it useless for 90% of my needs. The add-in does not recognise being online when I’m tethering the internet through my mobile/cellphone.The only way to get it to work is by connecting to a different wifi. Interested to know if anyone else has had this issue, and if they’ve managed to find a workaround.

I am trying to change my password so I can log on to Slido on a different computer. It is telling me “If you created your account with Google or SAML SSO, the option to change your password will not be available to you.” I cannot find a way to change this. Do I need to create a new Slido account and start over? The Slido account is on my personal Mac, I want to use it on a powerpoint on a work PC. Thank you

Hi guys, a co-host tried to embed her slido to ppt but she couldn’t proceed because she does not have the “settings” button on the left of her screen

Been using slido without problems for a few years. In the last week it keeps telling me I’m offline or logged out when I get to the slido slide in powerpoint presentation. I am neither offline or logged out. Definitely not offline as all other programmes are fine. I’ve tried logging out of slido and logging back in, then sometimes it works, sometimes not. I’ve uninstalled slido for powerpoint and reinstalled, so definitely on latest version.Last night whilst presenting a slidedeck, it looked fine before I started, but when I get to the question, it said on the participants phone that there was no active polls. I had to make do without slido for the presentation.This morning I have started a new slido from scratch (rather than duplicate) but it is still doing it. I have another session this evening and I need this to work or I’ll quickly have to set up a mentimeter.Any help gratefully recieved 

Event QUIZ - How do I remove the 'Lock Voting' and ‘reveal answer’ in a Quiz. I want participants to complete this in their own time at an event.

Is it possible (or could it be) to randomly select a winner from all participants that chose the correct answer in a multiple choice interaction? 

We have an environment where instructors build out their Powerpoint presentations including Slido questions and polls.  They then go to various classrooms which each have a pre-configured MacOS device using a generic account that is configured to auto-login.  Configuration is managed by Jamf.  When they launch Powerpoint, Slido prompts them to log in, which requires multiple steps as they must go through the Log in with Webex workflow.  This is problematic, especially if they are coming in after another session that went right up to the scheduled time, or even over the scheduled time. Is there a way to configure these devices to be logged into the Slido Add-in with a generic account that is either shared between all rooms or individual for each room? Is there a way to have this login happen programmatically, so that if the session cookie expires or any other timeout is reached, it can be logged back in either by recurring Jamf policy or a Self Service+ triggered policy?  We have alread

Hi, just wondering if I can have both email and name recorded for individual poll or survey? I am currently on a free account and can only see the option to record name. If a participant choose to be anonymous, is there any chance Slido assigns an ID for all users so I will be able to map the responses when exporting the results (with a paid account)?e.g. Participant A answers X for poll question #1, skips question #2 and answers X for question #3, even though the answers are kept anonymous, I can still see the responses that are provided by the same participant.  Thanks.

Are you able to change the default grey bars and correct-answer green in any of the Slido plans?

We have a poll as an interactive feature on our team internal website. We’d like to disable to Q&A feature when displaying this - as the Q&A is not something that would be actively monitored. How can we do this? Also - is it possible to disable access to the menu for participants? We’d like to avoid them going down a rabbit hole - when what we’d really like is for them to participate in a standing poll. 

Hi,I have two organizations linked to my profile, one of which is outdated and I would like to have it removed. It is called Milena’s Organization. I am also experiencing an issue with the Zoom integration, which is currently pulling data from the old organization instead of the correct one.Could you please delete the old organization at your earliest convenience?Thank you very much, and have a lovely day.Best regards,Martina Ramsová

I wanted to recycle a previous Slido embedded in a Google Slide deck from one workshop to another. I already made the “Active” duration longer to encompass the date of the new workshop. But how do I clear the previous workshop’s results so it’s reset so-to-speak?

I’m wondering if there is a way to integrate Slido into Keynote?

Hi allI updated Slido for Powerpoint to version to v1.22.0.7725 this morning but it then Slido refused to open at all which was incredibly frustrating as I had an online lecture which used Slido throughout. (Home computer running Windows 10 and Powerpoint then sharing the window in Teams). I had to keep switching to the present mode in a Chrome tab to make use of the features which completely defeats the point of having Slido in the first place.I have uninstalled, reinstalled, tried the admin version with no success. It appears Slido for Windows is not loading up in COM Add-ins and unchecks itself / there is a run time error. I have repaired and reinstalled .NET frameworks. Nothing is working.I have just checked my laptop (Windows 11) and Slido works fine on there but I have declined the update so far. Can I have a link for the previous version whjch I can use on my desktop please?I have never had an issue with Slido not working before and need it as I present frequently as a universit

Hi,Two questions:Can you ask a question and in real time see responses by attendee persona? For example, if you’re having an event with 2 customer types -- let’s call them apples and oranges -- can you view results as they come in a color coded way or tagged in some way to see how apples respond and how oranges respond? I’d like to ask this question: You have $100 to spread across 5 topics. How would you spread the money? What type of question format would I choose to do this, if Slido can do this at all? It’s more than pure prioritization.

Our questions were set to anonymous but I need to identify who raised one - how can I do this?

Hi I'm one of the organizers of Watch Party Around India 2026, a volunteer-led initiative bringing together Apple developer communities across India for WWDC.This year, we're expecting around 600+ attendees across 10 cities, and we're looking for a platform to run a live quiz simultaneously across all locations.We're a community-run, non-profit event, so budget is extremely limited. Before we explore building our own solution, I wanted to check if Slido offers any community, open-source, or non-profit event sponsorships/licenses for initiatives like ours.Would love to connect with the right person from the Slido team if such opportunities exist.Event: https://watchpartyaroundindia.com/Thank you! 🙏Nayyan MujadiyaSwift Bengaluru / Watch Party Around India

Hello,I have a staff here at our company that have gotten prompted by Slido to update their Slido version in Powerpoint and when they do that it no longer works or shows in the tool bar of Powerpoint.  They are running Office, Powerpoint 2016.  16.0.4266.1001.  The Slido plug in shows up under the File menu, Options and Add-ins as an Inactive Application Add-in and I can’t seem to get it to activate. I am wondering if I can install an older version again to get them back up and running or is there a better way to fix this?Thank you,Brent

Microsoft PowerPower recently published an update that makes it no longer compatible with the Slido Add-in.  I have uninstalled, reinstalled, reactive manually and nothing works.  What is being done to resolve this capability issue?

I’m using Slido in MS Powerpoiont. I received and update (SlidoSetup_v1.22.1.7801) and now the add-in won’t load. HELP! 

Are Slido questions truly anonymous if they post anonymously? We have someone who keeps asking odd questions and would like to address them one to one.